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Farmersville Unified reviews facilities work-order performance; director outlines improvements
Summary
Facilities director Tony Melendez told the board the district logged 154 work orders in the first quarter, completed 77% with an average of 15 days to completion, and outlined steps to improve SchoolDude usage, documentation and parts tracking.
Tony Melendez, director of maintenance, operations and transportation for Farmersville Unified, gave a quarterly update to the board on facilities work orders and said the district is moving to better track and close requests.
Melendez told the board, “We had a total again, this is for first quarter. This demonstrates that we had a total of 154 work orders.” He said the district completed 77% of those and that staff “averaged 15 days from request to completion.” Melendez also said “we had a total of work orders completed at a 118.”
The presentation broke work orders down by priority and site. Melendez said most requests were routine or medium priority, with “2.5% in emergency” status handled with same-day or 0–5 day response times. He named common categories—HVAC, plumbing, carpentry, electrical, custodial setups and keys/locks—and gave per-site counts: Hester Elementary (38 completed work orders), Freedom (31), Snowden (16), and Farmersville High School (12). He said the maintenance team also supports kitchen equipment and athletic-field work such as irrigation and field striping.
Board members pressed Melendez on documentation and the district’s use of SchoolDude, the work-order management software. Board member Sabrina Gomez asked whether the system recorded times and allowed photos and notes. Melendez said the system captures the request date and that the district is still “learning and utilizing our software” and is working to capture completion times, parts, photos and technician notes.
Principal Chris Sanchez and others described how the ticketing flow runs: a teacher initiates a request, the site principal reviews it and assigns priority, and then it routes to Melendez’s team. Melendez said he distributes work based on the required skills and that completed jobs log a technician name and completion information.
Several trustees raised concerns about delayed closeouts and missing completion timestamps. Trustee John Alvarez pointed to tickets showing estimated completion dates in September but completion entries clustered on Oct. 5; Melendez said staff “restarted, to create better data and have a fresh start,” and reiterated plans for better training and more complete entries.
Melendez described performance targets he is trying to keep: same-day responses for emergencies, 1–7 days for high-priority, 8–20 days for medium-priority and 21+ days for complex projects requiring parts or outside contractors. He said emergency work orders were resolved “within 24 to 48 hours” and that overall the team completed routine work “well within acceptable time frames.”
Looking ahead, Melendez told the board the department will emphasize training for SchoolDude use, better on-site access to enter data, stronger parts-tracking and sustainability measures such as energy-efficient upgrades. He said those practices will support planning for replacements versus repeated repairs and improve quarterly reporting.
Board members recommended targeted training with the vendor and clearer “quick-win” triage so small jobs can be handled at site level without delaying urgent requests. Melendez said he will bring a follow-up with additional detail and suggested training options for principals, custodians and technicians.
The presentation was informational; no formal board action was taken.
