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Central dispatch seeks next-generation 911 phone system and improved logging recorder
Summary
Central dispatch asked for capital funding for a new phone system to better support text-to-911, multimedia, translation and location tracking, and for a new logging recorder to improve clarity and analytics.
Carrie James, director of central dispatch for Evansville City, asked the joint budget meeting for capital funding to upgrade the dispatch phone system and replace the call-logging recorder.
James said the new phone system would move the county toward next-generation 911 capabilities, including improved text-to-911 support, the ability to receive photos and video, and live translation services for callers who speak languages other than English. "We can ask them a question in English, and it will translate for them into their language and vice versa," James said, describing the translation feature.
She said the system also improves mapping and caller location tracking and that a new logging recorder will increase recording clarity and support analytics and statistics used for performance measurement.
James said dispatch increased advertising to support joint recruitment with the sheriff’s and police departments and has seen results from that outreach. She thanked dispatch staff for their work and characterized the upgrades as investments in public-safety communications.
