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Syracuse officials present proposed AMR ambulance agreement emphasizing oversight, performance metrics
Summary
City staff presented a proposed agreement with AMR — the sole respondent to the city's RFP — that would establish performance metrics, complaint procedures and data sharing so the city can monitor ambulance transports at no direct cost to Syracuse.
City staff asked the Syracuse Common Council to grant permission to enter a performance-based agreement with AMR for ambulance transport services, saying the contract would provide the city oversight and data access the city has not previously had.
The staff presenter said the RFP committee unanimously recommended the agreement and that AMR was the sole respondent. The presenter told the council the contract would be “at no cost to the city” and would require AMR to provide regular performance data, to meet monthly with operations staff and quarterly with the chief’s office, and to operate under benchmarks the city can monitor.
The presenter said AMR may…
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