Syracuse DPW committee presses Veo on delayed AI parking tool, low equity program uptake

Syracuse City Department of Public Works committee members on an evening meeting pressed Veo, the private micromobility operator, for timelines and data on promised technology and equity measures while hearing the company’s operational updates.

The exchange focused on two outstanding commitments from Veo’s renewal: an AI-powered “virtual parking coach” meant to prompt correct rider parking and a set of equity (access) discounts tied to destination geofences. Veo officials said the parking coach will be enabled “by the middle of the month” and that the city’s geofence team was drawing the equity zones the day of the meeting, but committee members said they remain unconvinced by repeated timetable assurances.

Veo’s chief operating officer, Connor Muldoon, said the company views micromobility as part of Syracuse’s transportation mix and highlighted usage among city employees, including sanitation workers using the DPW campus site. “About 26% of our households do not have access to a vehicle,” Muldoon said, arguing that scooters and bikes serve residents and city staff. Muldoon and Jeff, Veo’s local representative, repeatedly framed the delayed software…