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York County planning staff outline customer‑service overhaul, outreach and AI exploration
Summary
Planning and Development Services told council Sept. 9 it is rewriting its customer bill of rights, expanding staff training and outreach to HOAs, planning a lobby renovation and preparing an online customer survey; county IT said it is exploring an internal AI tool to answer public questions.
Tom Couch, Assistant County Manager for Development Services, briefed the York County Council Sept. 9 on Planning and Development Services’ (PDS) initiatives to improve customer service, communications and community outreach.
Couch told members the department is revising its customer bill of rights to focus on staff responsibilities and reduce technical jargon, intends to post the bill prominently in the lobby and plans to rollout an online customer survey after final review at a PDS management meeting next…
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