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HACM reports INSPIRE inspection work, maintenance strain on scattered sites and management changes at Westlawn
Summary
HACM operations staff told the board that clustered INSPIRE inspections, a mid‑summer flood and limited maintenance resources strained repairs at scattered‑site properties; the authority also announced a management change at Westlawn with a new associate director and a Sept. 15 transition date.
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HACM operations staff reported Sept. 10 that clustered INSPIRE inspections, storm‑related damage and limited maintenance resources have strained the authority’s ability to address all repair needs promptly, particularly at scattered‑site properties.
Dina Hunt, HACM chief operations officer, gave the board a property‑by‑property summary of INSPIRE inspection scores and linked scores to preventive maintenance and work‑order volume. Hunt said staff assembled “Avenger teams” of maintenance personnel and property managers — led operationally by Derek Wheeler and Mike Wellman — to triage work ahead of inspections. She said several inspections came in close succession in late June and July and that the region’s recent flood added extra workload.
Hunt highlighted that scattered‑site units are more costly and difficult to maintain than centralized developments and said the agency will evaluate scattered‑site sustainability in future planning. She also urged commissioners to consider the operational burden of the scattered‑site model, saying higher maintenance and material costs and management complexity make long‑term sustainability harder for those units.
The board heard that the authority had made a rapid management change at Westlawn in mid‑September planning, with a newly named associate director and a technical transition date set for Sept. 15. Ken Barbot said Todd and he planned a staff meeting at Westlawn to set expectations and that the authority would schedule resident meet‑and‑greet events and targeted communication — including flyers and direct outreach for scattered‑site residents — as part of the transition. Commissioners requested that public safety leadership join meet‑and‑greets at Westlawn to underscore coordinated operations.
Hunt credited maintenance and property teams for extra hours during inspection cycles and said financial constraints on materials and staffing remain a challenge. The report noted that the Treveaux board met without quorum in August and therefore did not produce official minutes for that meeting.
