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Technology department reports Chromebook rollouts, new ticketing system and forthcoming password tools
Summary
Technology staff reported a summer rollout of 2,500 Chromebooks, district-wide QC on roughly 5,000 devices, deployment of a collaborative ticketing system for maintenance and technology issues, and plans to deploy password-reset tools for teachers and HR workflows.
The district's technology department reported several operational updates, including device rollouts, a new service ticketing system and planned tools to simplify password resets and HR-related processes.
Mister Lyle said the department rolled out 2,500 Chromebooks this year and performed quality-control checks on about 5,000 devices. Staff also implemented a collaborative ticketing system with buildings and grounds so end users have one place to report issues; tickets are routed to the appropriate team (custodial, maintenance, or technology) depending on the issue.
Mister Lyle said the department will roll out password apps within weeks to let teachers reset student passwords at the building level and to introduce HR-facing tools to reduce manual processes. He said the transportation app is deployed by another vendor and technology staff help facilitate data integration with Infinite Campus and Traverza.
No board action was required; the presentation was informational.
