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Columbus adopts service-level reviews and vendor fines as shared-scooter program matures
Summary
City staff reviewed 90-day service-level results for contracted shared-mobility vendors and outlined enforcement steps including fines for vendor violations, a one-hour ADA obstruction response requirement, new parking corrals and plans to use AI to flag improper parking.
City of Columbus Department of Public Service staff said the city has completed a 90‑day review of two contracted shared‑mobility vendors and is enforcing service‑level agreements that include an hourly response standard for devices blocking ADA routes and monetary penalties for vendor failures.
Brian Ashworth of the Department of Public Service said the city holds contracts with two private vendors (identified in the presentation as Spin and Vido) and has adopted a set of 28 service‑level agreements (SLAs) to measure vendor performance. “The agreement is that, basically, if a 311 is submitted, they have an hour to respond and pick up a device if it's obstructing ADA,” Ashworth said.
The presentation showed the city uses a pass/fail “report card” to track compliance. Staff reported that audits found roughly 95% of devices upright, above a 90% upright threshold…
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