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Resource Management Agency outlines online permitting, customer-service upgrades to speed county services
Summary
RMA staff described steps to expand online permit applications, a citizen request portal, phone-queuing response goals, and other process improvements aimed at faster, more accessible services for residents and businesses.
Resource Management Agency staff on Aug. 26 presented a multi-pronged plan to modernize public access to county planning, permitting and public-works services, highlighting online permitting, a citizen request portal, on‑line payments and a goal to answer most permit-line calls promptly.
Reid Schenke (Resource Management Agency) told the board the county has focused on expanding remote service options after COVID and improving in-person customer flow at the permit center. "In today's world, you have to have an online presence or provide online service," Schenke said. He said the county now accepts many building and land-use applications online and has a…
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