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Hamilton County custodial contractor falls short of contract thresholds; district outlines inspections and penalties
Summary
Staff reported that ABM, the district's new custodial contractor, reached about 305 of 340 target positions and produced a 71.6% quality score on an initial sample versus an 85% contract target; the district described quarterly third‑party audits, a QR‑code complaint system and financial penalties that will begin after a 90‑day grace period.
Hamilton County Schools staff told the facilities committee that ABM, the district's new custodial contractor, has not yet met performance standards and still must fill dozens of jobs as the school year begins.
Ben Coulter, a staff member who led the custodial onboarding work, said ABM “was awarded a custodial contract on June 1” and has been working to staff 340 positions. “They're in process of fully staffing their team of 340 positions,” Coulter said, and he showed a staffing chart the contractor provided that moved to about 305 positions filled at the time of the presentation.
Coulter said Core America performed a baseline photographic audit of about 20% of rooms across 14 schools and “identified 5,185 items” and produced 1,467 photos. The…
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