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County auditors find data-quality problems in water-sewer delinquency reports and open application review

5558934 · August 11, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The Office of Independent Internal Audit reported data-quality issues in recent presentations of DeKalb County water and sewer delinquent billing totals, and the auditors are conducting a system-level review of the utility-billing application (Inquesta) and reporting processes.

DeKalb County’s Office of Independent Internal Audit told the Finance, Audit and Budget Committee that recent presentations on water and sewer delinquencies contained reporting inconsistencies and incomplete fields that make headline delinquency totals difficult to verify. Director of Audit Patrice Campbell said the office has begun a formal application and data review.

"About approximately $10,000,000 or 9% of those bills were actually flagged as current," Director Campbell said while summarizing the May 20 presentation and subsequent data pulls. The audit team compared the May presentation, a June data extract and a July 2025 report and found divergent totals driven largely by which account statuses and account types were included in the…

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