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Kootenai County commissioners consider outside performance-metrics needs assessment
Summary
At the Aug. 20 meeting, a consultant presented a proposal for a countywide needs assessment and workload metrics program to help quantify staffing needs and guide budget decisions; commissioners discussed piloting the work and pursuing an RFQ/RFI but took no formal action.
At a Kootenai County Board of Commissioners meeting on Aug. 20, 2025, commissioners Eberlein, Duncan and Matari heard a presentation from Jeremy Williams of Star of the Sea Consulting proposing a countywide needs assessment to quantify workloads, validate staffing levels and produce data-driven reports to guide budgeting and staffing decisions.
The presentation, which began at about 9 a.m., framed the county as a “$120,000,000 operation” and argued that objective workload metrics could help elected officials make clearer, numerical cases for adding staff or reallocating resources. Williams told the commissioners that the assessment would include workforce staffing analysis, workload mapping, backlog and process optimization and periodic “pulse checks” during the study rather than a single final report. “The goal is simple. It's to elevate every department,…
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