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Carbondale residents press town to resolve Comcast fiber rollout delays on Eighth Street
Summary
Residents said Comcast's subcontractor and permitting issues have stalled fiber upgrades on Eighth Street; they asked town staff to use franchise contacts and permitting authority to help move the project forward.
Two residents told the Board of Trustees they are frustrated with delays in the Comcast Xfinity fiber project on Eighth Street and asked the town to help resolve permitting and contractor issues.
“I've been involved as a customer since November, December. … it's a problem with the subcontractor that Comcast has hired,” said Anne Primer. She and Karen Spiroppolis said the contractor selection was rejected by the town and that Comcast’s contractor team has had difficulty obtaining right-of-way permits. Primer said permit reviews have bounced between missing bonds, missing traffic-control plans and other incomplete submittals.
Karen Spiroppolis described repeated outages in the neighborhood and said the cable system functions as a utility for work and school. “Comcast Xfinity really is the only direct cable line that's here in Carbondale, at least where we live…we're just really hoping that the town can make it easy for the contractors to work or anything else that can help support us,” Spiroppolis said.
Town staff (Kevin and Laurie) were on the call and Kevin told trustees he had previously investigated and that staff would continue engagement with Comcast contacts. Trustee Jess, who represents the side of town affected, asked staff for clarity about whether the town was holding up permits or whether problems were on Comcast’s side; she asked staff to report back to the board after following up with Comcast and the town’s permitting records.
There was no formal action; trustees asked staff to follow up and report back to the board.
