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City and vendor outline utility-billing conversion, including short "blackout" for payments in August
Summary
The city and its billing vendor, US Water, said they will convert to a new utility billing system Aug. 27; residents will not be able to make online payments during an August 14–27 blackout and will be asked to use drop box, in-person payment points or pay at partner locations during the transition.
City staff and US Water on July 29 described a multi-step conversion to a new utility-billing platform that will provide an online customer portal, consumption visibility and expanded self-service features. The city and vendor urged residents to note a payment “blackout” from Aug. 14 through Aug. 27 when the old system will be closed and data migrated.
David Hans, customer-service and billing supervisor for US Water, summarized the transition…
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