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Duluth to buy Tyler Technologies MyCivic app to replace Resident Problem Reporter for $56,874
Summary
Councilors heard that the MyCivic civic engagement app will replace Resident Problem Reporter, integrate with permitting/licensing, add outreach features and streamline code-enforcement workflows.
The Duluth City Council heard presentations explaining a proposed purchase of the MyCivic civic engagement application from Tyler Technologies for $56,874.
Carla Culhane, identified in the meeting as the city IT specialist, said the MyCivic product will replace the existing Resident Problem Reporter and expand capabilities to include event promotion and marketing. “This is replacing resident problem reporter. Benefit clear benefit to this is not only being able to expand what we currently offer in resident problem reporter, to include some marketing, talk about our parks, push out our events,” Culhane said. She added that Resident Problem Reporter already interfaces with the city’s enterprise permitting and licensing product and that the new purchase would preserve that integration, reducing duplicate data entry for code enforcement staff.
Councilor Forsman asked whether MyCivic would replace Resident Problem Reporter and how the two products would work together; CAO Staling called on Culhane to explain the technical details. The transcript records discussion of efficiencies for the life-safety and code-enforcement teams but does not include a recorded vote on the resolution authorizing the purchase.
The meeting read several finance items, including resolution 669 (read as “Resolution 6 69”) authorizing the MyCivic purchase; the transcript does not record a final vote or mover/second for the item.
