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City staff brief council on Community Connect one-stop online payments portal
Summary
City staff described a plan to consolidate multiple payment processors into a single Community Connect portal (Cassell) to reduce processing costs and daily reconciliation workload; the water department will be first to transition.
Randy (last name not provided), a city staff member, briefed the council on Community Connect, a Cassell front-end portal that would consolidate the city’s disparate online payment processors into a single account system.
Randy said the portal would allow residents to create an account, store payment methods (credit card or ACH), and perform city transactions through one interface. He said the city’s current…
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