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Waterworks report: automated meters, new call center and LA 18 water-main replacement
Summary
Department of Water Works reported near-complete meter automation (about 99% automated), a new call-center dashboard with high call-answer rates for July and multiple capital projects including an LA 18 cast-iron replacement and intake project closeout.
Department of Water Works Director Greg Gordon presented the department’s annual report at the Aug. 4 St. Charles Parish Council meeting, summarizing operational statistics, customer-service upgrades and ongoing capital projects.
Gordon said the department now has 23,328 meters, of which 23,117 are on automatic read systems and about 211 remain manually read — roughly 99% automated. He said the automatic-reading meters transmit through repeaters to base stations, and…
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