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After‑action: Richardson upgrades SCADA, training and staffing steps after November boil‑water notice
Summary
Public services outlined corrective actions following a November 2024 boil‑water notice after a transient pressure loss: a new SCADA system, alarm reconfigurations, added hydrant monitors, enhanced instrument calibration, tabletop and functional exercises, and a planned staffing and consultant review.
City staff briefed council on actions taken after a November 6, 2024 boil‑water notice in South‑Southwest Richardson that followed a brief pressure loss in the system.
Eric Robeson, director of public services, said the city lost pressure below 20 PSI for approximately five minutes on the 767 West pressure plane and that the Texas Commission on Environmental Quality (TCEQ) required a boil‑water notice and follow‑up sampling. “Although the pressure was only lost for a short period of time and we had some confidence that the system was safe, still had to issue that notice,” Robeson said.
What staff changed The department implemented several technical and procedural changes during the six‑month after‑action review: - Replaced and commissioned a new SCADA (supervisory control and…
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