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City reports limited use of business‑license concierge; staff will continue outreach
Summary
Staff reported that a business‑license concierge (liaison) has been available to help applicants with translation and application navigation; only one applicant used the full service so far and staff will continue outreach and support.
City staff gave an update on a business‑license concierge service the council asked staff to implement to help applicants navigate the licensing process, especially those needing translation or extra assistance.
Staff described the concierge as a liaison available to applicants who have difficulty with HDL’s online administration; the liaison coordinates with Vietnamese and Spanish‑speaking staff members and can be contacted directly or via HDL referrals. Since implementation, staff said only one applicant used the full concierge service; several other applicants asked process questions and staff were able to assist.
Staff estimated typical processing for a new application, from submission through city approvals, as one to two weeks and said they will continue to offer concierge support and translation assistance and monitor take‑up.
Council received and filed the report by council motion.
