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Council approves new managed‑services contract with Interlinks Inc.; city to pay monthly managed-services fee plus backup charges
Summary
The council authorized a managed-services agreement with Interlinks Inc., moving to a monthly managed-services fee (about $7,500/month) and separate hourly backup/replication costs; staff said the change will be cost-neutral or slightly lower than prior annualized support.
The Scottsbluff City Council approved a managed‑services contract with Interlinks Inc. that converts the city's IT support to a monthly managed-services fee and continues off‑site backup and replication services.
City staff told council the new structure consolidates previously separate billings, adds security‑awareness training, password-management and Microsoft 365 monitoring, and will include monitoring, patch management and remote-access agents on municipal machines. City IT staff said the managed-services fee in the agreement is approximately $7,500 per month, with additional charges for backup replication and some outside services.
IT staff said the change should produce predictable monthly billing and modest savings compared with the prior arrangement. Staff reported the city averaged about 53 support hours per month across departments over the last 2½ years, at roughly $110 per hour if billed hourly; the contracted monthly fee is intended to capture common maintenance and reduce unpredictable invoices.
Council approved the contract on a motion and roll call. Councilmember Solomon moved to approve and Councilmember Stricker seconded; roll call showed the motion carried. City staff said one benefit of the contract is an on-call resource for security incidents and faster detection of email compromises through Microsoft 365 monitoring, and staff will continue to maintain the city's off-site hourly backups and replication as a separate billed item.
The agreement requires ongoing monitoring, monthly patching and routine updates to servers and endpoints, and staff said backup replication will continue to run hourly with daily off-site replication.
