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Kissimmee staff outline permitting, inspections and business tax receipt processes; emphasize staffing, tech upgrades and outreach
Summary
City development staff reviewed building and fire prevention operations, citing staffing levels, permitting statistics, review timeframes and a series of process improvements including a self-service portal, lunchtime trainings and plans for a decision engine and improved phone queuing.
City Development Services staff updated the City Commission on permitting and building-safety operations, explaining staffing, review timelines, common sources of delay and a suite of recent and planned improvements intended to streamline reviews and improve customer service.
Development Services Director Craig Holland and Building Division Manager Samantha Bridal said the Building Division (which includes fire prevention) increased authorized positions from 24 in FY2024 to 29 in the current fiscal year, with 27 positions filled and two vacancies. Staff said 13 of those positions — nearly 45% — are bilingual. Bridal said the division collectively holds 116 unique licenses and certifications and that the deputy building official has earned the International Code…
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