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Trillium Health Resources outlines services, local programs and tailored‑plan changes to Carteret commissioners
Summary
Trillium Health Resources told the county it served 1,834 local Medicaid members July–December 2024 and highlighted programs including naloxone distribution, a TBI resource directory and the CHESS Health recovery app.
Victoria Jackson, regional vice president for Trillium Health Resources, briefed the Carteret County Board of Commissioners on the LME‑MCO’s annual activities and local projects, describing statewide behavioral‑health managed‑care changes and services in the county.
Jackson said Trillium manages services across 46 counties and served 80,019 unique individuals systemwide from July through December 2024; the organization spent more than $802 million on services during that period. Specific to Carteret County, Trillium served 1,834 members in that six‑month window. Jackson explained Trillium’s “tailored plan,” launched July 1, 2024, which integrates management of behavioral health with physical health, pharmacy and non‑emergency medical transportation for people with the state’s most severe behavioral‑health needs.
Jackson and staff described local initiatives: distribution of naloxone and test strips for xylazine and fentanyl in partnership with the health department; a Traumatic Brain Injury (TBI) resource directory being developed at the request of local advocates; the CHESS Health app (a moderated, evidence‑based recovery support tool available to providers and clients); a small‑business funding pilot to support members seeking self‑employment; and Tula, an assistive‑technology device for people with intellectual and developmental disabilities that monitors vitals and supports independent living.
Jackson named Melissa "Missy" Reese as the county’s community liaison and recognized local CFAC (Consumer, Family & Advocacy Committee) representatives Frank Messina and Crystal Foster for advocacy work. She encouraged residents and county staff to use Trillium’s 24/7 crisis line for behavioral‑health emergencies and noted a member services line that operates Monday–Saturday, 7 a.m.–6 p.m. Jackson offered her contact information for local officials and staff to reduce reliance on centralized call centers.
Commissioners asked questions about access, local provider networks and the transition plan for foster‑care specialty services slated for December 1 (statewide foster‑care management by Blue Cross Blue Shield, as identified by state DHHS). Jackson said implementation issues and lessons learned from the tailored‑plan rollout have been recorded and will inform future changes.
Speakers quoted in this article are taken from the presentation and public record.
