Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Bureau of Street Environmental Services reports 20% rise in service orders, big increases in graffiti abatements
Summary
Acting BSES Superintendent Jonathan Vang and code enforcement supervisor Wuji Chung reported a 20% increase in service orders to more than 163,000 in fiscal year 2024–25, a 3 percentage‑point rise in response rate, a 77% increase in reported tonnage and growth in private graffiti abatements under the opt‑in program concentrated in the Mission.
Jonathan Vang, acting superintendent of the Bureau of Street Environmental Services, told the Sanitation and Streets Commission that the department saw service orders rise about 20% to over 163,000 in fiscal year 2024–25, driven in part by increased internal tracking and proactive service orders created without a 311 customer request.
Vang said the department's response rate improved by 3 percentage points despite the higher volume. He also reported a roughly 77% increase in reported debris tonnage for the fiscal year, but cautioned that staff are working with the performance team to correct category allocations so tonnage by work category is accurate.
Private graffiti and the opt‑in program
Wuji Chung, who oversees private‑property graffiti inspection and enforcement, reported that private‑property graffiti service orders…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
