Indianapolis IT board hears enterprise IT status updates, AI pilot and Purview rollout
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Summary
The Indianapolis Information Services Agency reported progress on enterprise projects including a Copilot pilot and Microsoft Purview data-classification work, while flagging passwordless authentication as a work-in-progress and Windows 11 and VoIP migrations nearing completion.
The Indianapolis City Information Technology Board received a status update July 22 on major enterprise IT projects, including an internal pilot of Microsoft Copilot, a citywide data-classification rollout using Microsoft Purview and ongoing migrations for Windows 11 and telephony.
The board was told the Information Services Agency (ISA) is running a four‑week Copilot cohort to test use cases and training approaches before broader roll‑out of Microsoft 365 Copilot and Copilot chat. ISA staff said Copilot chat has been deployed to some users as a “soft launch” and that the enterprise pilot will inform training and licensing decisions.
ISA Chief Information Officer Colin Hill told the board that ISA is piloting multiple technologies at once and aims to coordinate learning across departments. He identified passwordless authentication as the only enterprise project currently marked “yellow,” saying a centrally managed solution that fits differing operational needs across agencies — for example, the sheriff’s office versus IMPD — remains under evaluation.
Hill reported that about 61% of city‑county endpoints have been migrated to Windows 11 and that the remaining devices will be moved in department‑by‑department waves, with targeted forced upgrades for certain groups. ISA also expects to complete its migration to Webex Calling for phones in early August; staff said about 2,400 phones have been moved and roughly 1,000 remain, including 750 at IMPD.
On data governance, staff described a recent upgrade from Microsoft G3 to G5 licensing that enables Microsoft Purview for e‑discovery and sensitivity labeling. Hill said Purview will help label internal and sensitive data across cloud and on‑premises systems, but that classification is labor‑intensive and will require ongoing work and coordination with departments; he offered a placeholder date of 01/31/2026 as a target for substantial progress, and said the work will be iterative as data changes.
Hill also summarized other items under ISA’s purview: continued migration of PeopleSoft to a cloud environment (accounting and human‑resources systems), phased City‑County Building network restocks (phase 3 nearing completion), an enterprise GIS upgrade in progress, and four active capital projects including new networking for a solid‑waste garage and network set‑up at IF D‑32. He said ISA’s two primary managed service providers met their June service‑level agreements and that customer satisfaction remained at about 98 percent.
Finance and staffing items were discussed separately: ISA’s CFO, Kai Davis, reported budgetary pacing in expected ranges, with about half of operating and capital budgets spent and four positions held vacant to meet budget constraints. Davis said chargeback invoices to internal agencies were reissued in March after adjustments and that some expected revenue was received in June following those corrections.
The update closed with ISA staff inviting further questions; none were raised before the meeting moved to action items.
