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Richardson IT outlines legacy-system replacements and utility-billing changes ahead of Tyler implementation
Summary
City Information Technology staff briefed the Richardson City Council on the FY26 IT work plan, the legacy-system replacement program and details of the utility-billing migration to a Tyler Technologies platform. Staff outlined proposed changes to customer billing policies intended to simplify the data conversion and improve customer service.
City Information Technology staff briefed the Richardson City Council on the FY26 IT work plan, the legacy-system replacement program and details of the utility-billing migration to a Tyler Technologies platform. Staff outlined proposed changes to customer billing policies intended to simplify the data conversion and improve customer service.
Dan Steah, the city's chief information officer, said the city has delivered several Tyler modules already (municipal court, finance, payroll/time entry, human resources) and is currently implementing the utility-billing module with a go-live target next October. Staff noted challenges in the multiyear program including staff turnover, a City…
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