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Board staff outlines enforcement process; notes 15,293 complaints to date in FY25 and 1,496 sanctions last year
Summary
Assistant Director of Enforcement Danielle Green told the board July 18 that the agency is complaint-driven, had received 15,293 complaints so far in fiscal 2025, and that 1,496 licenses were sanctioned in the prior fiscal year; staff also explained the investigation flow, confidentiality rules, and when matters become public or proceed to SOAH.
Assistant Director of Enforcement Danielle (Danny) Green provided a step-by-step overview July 18 of how the Texas Board of Nursing investigates complaints, the legal authorities guiding the work, and the points at which matters become public and may proceed to a contested hearing at the State Office of Administrative Hearings (SOAH).
Green said the agency is complaint-driven and that, "as of this point in fiscal year 2025, we've received 15,293 complaints." She described the distinction between external complaints (reports from employers, patients, family members and other mandatory reporters) and internal complaints generated through eligibility checks, criminal background checks, and disclosures during licensure or renewal.
Green walked board members through the typical investigation flow: intake…
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