Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Board enforcement staff report rising complaints, larger subject‑matter expert queue and ask for more expert reviewers
Summary
Enforcement staff told the board the number of complaints rose to 2,192 for the fiscal year and recommended recruiting more subject‑matter experts (SMEs) and consultants to clear a growing review backlog.
Enforcement leaders reported to the board that the unit closed a record number of cases in fiscal 2024–25 but received 2,192 new complaints during the year — a year‑over‑year increase that outpaced staff capacity and created a larger queue of matters requiring consultant and subject‑matter expert (SME) review.
Intake processing has improved: analysts are now averaging two‑day intake cycle times for new complaints and…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
