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Authority seeks Everbridge policy and training after over‑alerting led to subscriber losses
5419313 · July 17, 2025
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Summary
After an episode of over‑alerting tied to phone/CallWorks issues, Lake County officials said they lost about 100 Everbridge subscribers and want a formal policy and training on when and how to send alerts.
Lake County staff told the E‑911 Authority on Jan. 3 that an episode of over‑alerting — where repeated or broad Everbridge messages were sent during a phone‑line outage — led to roughly 100 residents unsubscribing from the county alert service.
Staff said the alerts sent during a…
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