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New NYSEG municipal relations manager introduces outreach plan as residents report low-voltage brownouts
Summary
Maureen Reester, NYSEG's new municipal and community relations manager covering Seneca County, introduced herself and offered to set up local meetings; residents reported low voltage and brownouts and asked the utility to pursue infrastructure upgrades tied to a pending rate case.
Maureen Reester introduced herself to the board as NYSEG’s new municipal and community relations manager for Seneca, Cayuga, Wayne and Onondaga counties and said she will be the direct contact for local outages and constituent concerns.
Reester encouraged supervisors and residents to share contact information and said NYSEG is willing to set up meetings and community connection events to explain the company’s recently filed rate case with the New York State Public Service Commission and infrastructure upgrade plans.
A resident raised concerns about chronic low voltage and "brownouts," saying primary wires and equipment serving parts of the area date to the 1940s and reporting measured voltages "around 96, 97 volts per leg" over a weekend. The resident asked supervisors to advocate to NYSEG for upgrades.
Reester acknowledged the issue and said she had just started in the job after the previous manager retired in April; she offered to collect the constituent’s account information and escalate the concern, and she said NYSEG publishes walk-in hours and community connection event schedules on its website. She also said NYSEG can meet with supervisors and municipalities to explain rate-plan details and proposed infrastructure investments.
Supervisor Partee described NYSEG’s community-connection events — staffed customer-service representatives available for one-on-one billing and program questions — and encouraged residents to use walk-in offices in Geneva or Auburn. Reester said NYSEG will work with municipalities to promote future events and pursue sites where they will reach more residents.
No formal county action on utility policy or infrastructure was taken at the meeting; Reester said NYSEG will follow up with supervisors about scheduling and constituent cases.
