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Lackawanna County 911 center cites heavy call volume, seeks dispatchers
Summary
Lackawanna County officials say the county's 911 center handled more than 362,000 calls in 2024 and is recruiting new dispatchers, with a training class planned by the end of the month.
Lackawanna County officials said the county's 911 center handled more than 362,000 phone calls in 2024 and dispatched about 262,000 incidents across police, fire and emergency medical services, and they announced immediate recruitment for new 911 dispatchers.
"The role of a 9 1 1 dispatcher is vital," said Harold Paul Murphy, training and quality assurance supervisor for Lackawanna County 911. "The training process to become a 9 1 1 dispatcher is fairly intensive. There's a lot to learn…
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