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City staff demo new Harlingen mobile app; staff report shows modest early adoption, feature list and engagement plans
Summary
City staff presented a redesigned Harlingen mobile app with new citizen-request tracking, online building permits and push notifications. Staff reported fewer than 100 downloads of the new app and about 350 registered users on the new system, with roughly 5,000 combined downloads across legacy and new apps.
Sergio Mojica, a city staff member, gave a demonstration of the new Harlingen mobile app and described features intended to improve two-way communication between the city and residents.
Mojica said the new app requires users to sign in (including via social accounts such as Google or Apple), lets users submit and track citizen-service requests with status notifications, and offers quick links to city services…
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