UT system officials detail remediation work on Oracle 'DASH' rollout; 29 priority fixes remain
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Summary
System IT and finance leaders said Oracle DASH went live in January and has required remediation. Officials reported 29 priority modifications with 17 complete and 9,000 tickets logged (95% closed) and described additional reporting tools and user training to improve ledger visibility.
University of Tennessee system officials updated trustees on the Oracle DASH enterprise resource planning rollout and ongoing remediation work to address configuration gaps identified after go‑live.
David (implementation lead) said the system discovered critical operations not configured to UT requirements after the January go‑live and assembled a remediation team with Oracle Day Two Services and Huron Consulting. As of the most recent update, there were 29 priority modifications identified; 17 were complete, five were in progress and seven under review. Staff also logged nearly 9,000 tickets for workflow and reporting issues, and about 95% of those tickets had been closed.
Officials said the migration removes many manual entries by enabling invoicing and receivable creation directly in the new system and noted short‑term user experience and reporting gaps. Huron has helped produce new reports and management said these are entering final testing and rollout; a training on ledgers drew roughly 800 system users. Trustees and staff noted that the new system’s reporting must improve for department chairs and financial managers and asked for ongoing updates as remediation continues.
Officials stressed the implementation is complex and cloud‑based constraints limit on‑premise customization, so the team is prioritizing functional improvements and additional user training. The system is also sharing lessons learned with other Tennessee institutions now going live on the same platform.
