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North Augusta temporarily takes online utility portal offline after payment posting errors; billing schedule adjusted
Summary
City staff said an online payment gateway issue tied to Clover/Fiserv caused payments not to post to accounts. The portal was taken offline while vendors investigate. Staff confirmed May bill mailings and gave new due dates and a plan to restore normal cycles by August.
City staff reported to the Northwest City Council study session that a problem with the city’s online payment gateway was causing some customer payments to fail to post to account ledgers, prompting the temporary shutdown of the portal while vendors investigate.
“We have a number of people that we can verify that have made an online payment that have not has not…
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