Lancaster County fire departments report First Due/Nerris onboarding problems and 1,290 unclassified calls
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Summary
Commission staff and chiefs told the Lancaster County Fire Commission that First Due onboarding and the county's CAD linkage to Nerris (state incident-reporting) are incomplete, leaving 1,290 historical calls unclassified and complicating ISO reporting.
Lancaster County fire officials reported problems with the county's onboarding to First Due and the state incident-reporting system (referred to in the meeting as Nerris), saying the county's CAD connection intermittently fails to populate dispatch types and that backlogged calls need reclassification.
A county staff member leading the report said Marcus Puritan has been assigned as the county GIS representative and is working on fire-zone shapefiles and CAD issues. The staff member told commissioners, “he's seen 1,290 calls that were unclassified,” and said that crew members are now entering dispatch types into First Due to clean up historical records so accurate reports can be run for ISO and other agencies.
The staff member said First Due’s EMS module was turned on and then temporarily turned off while staff corrected run reports that lacked dispatch types. They explained that when runs lack a dispatch type, the county cannot accurately report how many alarms, medical calls or structure fires occurred.
The staff member advised chiefs to check their onboarding email from State Fire (the system that provided temporary login emails) and asked departments to contact commission staff for help with account setup or password resets. They cautioned departments not to edit map shapefiles in First Due because those come from the county GIS shapefile.
The commission also discussed account administration: keep admin privileges to trusted personnel because admin users can delete records, and encourage departments to add the commission staff as administrators where appropriate to aid troubleshooting.
Officials said some county-specific codes begin with 45057 followed by three generated digits for departments; there is no county-specific filter in the system, only a state filter and alphabetical listing. County staff said they are tracking tickets with the vendor Tyler and the state to restore full CAD-to-First Due synchronization.
