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Lancaster County fire departments report First Due/Nerris onboarding problems and 1,290 unclassified calls
Summary
Commission staff and chiefs told the Lancaster County Fire Commission that First Due onboarding and the county's CAD linkage to Nerris (state incident-reporting) are incomplete, leaving 1,290 historical calls unclassified and complicating ISO reporting.
Lancaster County fire officials reported problems with the county's onboarding to First Due and the state incident-reporting system (referred to in the meeting as Nerris), saying the county's CAD connection intermittently fails to populate dispatch types and that backlogged calls need reclassification.
A county staff member leading the report said Marcus Puritan has been assigned as the county GIS representative and is working on fire-zone shapefiles and CAD issues. The staff member…
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