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City auditor: motel program served 3,400 people at $28M but data gaps and long stays limit outcomes
Summary
An audit of Sacramento's City Motel Program found the city spent more than $28 million to serve about 3,400 people from 2020'2024, with a 32% positive housing-exit rate and data-quality issues in HMIS; council approved the audit and asked staff to implement recommendations.
The City Auditor presented a comprehensive audit of the City Motel Program (CMP), finding the city spent more than $28 million from December 2020 through December 2024 to serve roughly 3,400 individuals and that roughly 32% of program exits were to permanent housing. The City Council voted 9'0 to approve the audit and asked the Department of Community Response (DCR) to implement recommendations.
Auditor Farish Dharwari and staff said the CMP began as a COVID-19 response and evolved into an emergency shelter program providing non-congregate rooms and case management through contracts with motel operators and service providers. Key audit findings included incomplete and inconsistent data entry in the Homeless Management Information System (HMIS), missing documentation for services…
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