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NTTA reports revenue ahead of budget, transactions down; call center affected by service transition
Summary
NTTA's finance and operations briefing showed revenue ahead of budget for the year-to-date period, lower-than-projected transaction counts, higher transponder penetration and ongoing call center performance issues tied to a service transition and holiday surges.
Chief Financial Officer Horatio Porter told the board NTTA's revenue is ahead of budget through the first part of the year, and expenses for the month were below budget. Porter said the authority remains focused on coverage ratios and liquidity; the stated cash target for the year is $333,000,000.
From an operations standpoint, Jeff Daley reported 81.7 million transactions in April, about a half-million below projection for that month and roughly 3 million transactions behind projections year to date. Daley and Porter said revenue remains strong despite lower transaction counts because of…
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