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Alamance commissioners approve Hexagon emergency dispatch contract to replace aging 9‑1‑1 system
Summary
The Board approved a shared county‑city contract with Hexagon for a new computer‑aided dispatch (CAD) system after staff said federal grant funding and a $200,000 time‑limited discount made immediate approval advantageous.
The Alamance County Board of Commissioners unanimously approved a contract with Hexagon for a new computer‑aided dispatch (CAD) system, a multi‑year implementation that county staff said will replace an end‑of‑life 9‑1‑1 product and provide a shared platform for county and municipal public‑safety agencies.
County staff described the procurement and implementation as the product of a multi‑year Request for Proposals (RFP) and interlocal planning process with the City of Burlington and municipal partners. The total software implementation cost, after a federal grant contribution, was described in…
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