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Customer service reports growth in billing volume; city considering rate study and options for merchant fees
Summary
Customer service staff said the utility billing operation sent more than 24,000 bills in June, manages stormwater direct owner billing, and is expanding cellular meter reads; staff also flagged rising merchant/credit‑card fees and a utility rate study planned for later in the year.
Customer service manager Brandy Weaver told the commission the utility billing group is handling growing volume and that staff will pursue a comprehensive utility rate study later in the fiscal year. “We sent out over 24,000 bills in June,” Weaver said during the Department presentations.
The presentation highlighted several operational items:
- Billing and stormwater: The department issues stormwater bills directly to owners when properties have tenants (about…
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