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DBI reports on new queueing app, major permits and improved inspection performance
Summary
DBI Director and division chiefs updated the commission on a new QLESS queueing app for in‑person plan review, several high‑value permits filed and issued in June (including an affordable senior housing and Central Subway work), inspection response metrics that met targets, and improved fiscal results for FY24‑25.
At the July 16 Building Inspection Commission meeting, Department of Building Inspection leadership provided routine operational updates covering customer‑service improvements, major permit activity, inspection performance and finances.
QLESS queueing app: Director Patrick O'Riordan reported the Permit Center launched a QLESS phone app that allows customers to join over‑the‑counter plan review queues remotely by scanning a QR code and receive real‑time queue updates. The app covers many busy plan‑review stations (building, mechanical, electrical, planning, fire, public works, PUC and commercial permit support). Staff said early feedback has been positive and customers may still…
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