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Finance director outlines modernization of revenue administration, cites progress and staffing risks
Summary
Sheila White, senior director for finance, reported to the Finance and Economic Development Standing Committee on a 16‑month effort to modernize the city’s revenue administration division, citing system upgrades, new workflows, and improved customer metrics.
Sheila White, senior director for finance, told the Finance and Economic Development Standing Committee that the city’s revenue administration division has undergone a 16‑month modernization effort intended to replace outdated processes and systems with automated, data-driven workflows.
White reviewed remediation work after a real estate billing mailing error for the second-half 2025 billing, steps to process duplicate payments and refunds, and an account review process to identify overpayments and credits. She said 75,905 second-half real estate bills were produced and that 33,270 were mailed to property owners rather than mortgage servicers; she told the committee the bills themselves were accurate and that refunds and account-credit options are being processed for duplicate payments.
White described systems…
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