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County official reports intermittent statewide 911 outage July 11; county says no confirmed missed calls
Summary
An emergency communications official told commissioners a statewide 911 outage on July 11 was intermittent and likely caused by IP routing between backup centers; county staff said they had no confirmed reports of missed calls and that a contractor (identified in the meeting as 'Compaq') assisted state systems.
An emergency communications official for Beaver County (identified in the meeting as Eric) briefed the Board of Commissioners on July 16 about a statewide 911 outage that occurred on Friday, July 11.
"It was intermittent. Not sure if any calls were lost," Eric said. He told commissioners county staff were investigating the root cause and planned follow-up conversations with federal and state partners. He said the county had tried to notify the public using nonemergency phone numbers and that staff continued to handle calls through virtual phone lines during the outage.
Eric told the board that the likely technical cause was IP connectivity issues between two centers and state backup sites, not a malicious attack. He also said the state now contracts with a company he identified as "Compaq" through Pima for centralized monitoring and that the contractor had an initial assessment of the issue.
No formal vote or directive followed the update. County staff said they would continue to gather details and report back on whether any 911 calls were definitively lost during the outage.
The briefing was given during department reports and prompted questions from commissioners about notification and root-cause analysis.
