Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
FCC Environmental reports fewer missed collections, adds local call center for Buncombe County
Summary
FCC Environmental, the county contractor for curbside trash and recycling in unincorporated Buncombe County, reported improved route performance, higher recycling tonnage and a new local call center; company representatives said staffing and route adjustments drove recent gains.
FCC Environmental representatives told the Buncombe County Board of Commissioners on July 15 that missed-collection rates have fallen, recycling tonnage is up for the first quarter of 2025, and a local call center is now handling customer service calls.
Louis Knight, FCC Environmental representative, said the company averaged "22 calls a day" through June and that "as of July 1, all calls are now being answered through the local site." He said FCC added four on-site customer-service…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
