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Council hears update on shared mobility program; staff reports limited device use and changes to permit rules
Summary
Staff presented an update on Santa Clara’s shared mobility (bike and scooter) permit program, reporting lower ridership and device counts in recent years, operational rules, and proposed permit changes intended to encourage operator participation.
City staff provided a study-session update on Santa Clara’s shared mobility permit program — the city’s regulation of dockless electric bikes and scooters — outlining program rules, recent usage data, enforcement practices and proposed administrative changes to permits.
Transportation Manager Steve Chan told council that Santa Clara’s current shared-mobility permit caps total devices at 3,000 across operators, requires devices to be GPS‑enabled and geofencable, and sets operational rules including a 15 mph top device speed per California Vehicle Code for scooters, a 2‑hour operator response time for improperly parked or unsafe devices, and a 24/7 customer service requirement in multiple languages. The permit also restricts device use on sidewalks and in city parks and allows devices on roadways with speed limits up to 25 mph and on high‑speed streets that have bike lanes.
Recent activity and enforcement: staff…
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