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City says software conversion caused irregular water bills; staff expects cycle to normalize
5391968 · July 15, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
Councilmembers and staff said a recent billing-software conversion shortened one water bill to 19 days and extended the next cycle, producing higher charges for some customers; staff urged customers that bills should normalize next month and suggested posting comparisons online.
City staff and councilmembers said the city recently converted utility billing software and that the conversion altered billing cycles, producing a short 19-day bill followed by a longer billing period and higher usage totals for some customers.
A councilmember identified in the meeting as Joel said…
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