Huber Heights survey: residents give high marks to emergency response and customer service; traffic flow and code enforcement lag

Robert Heacock of ETC Institute presented results of a 2024 Huber Heights community survey at the City Council meeting, saying the firm received more than 430 completed responses and that the sample produced an estimated margin of error of 4.7 percentage points. Heacock said respondents rated the city above national averages in many service areas but flagged traffic flow, code enforcement and some recreational offerings for follow-up.

The presentation, introduced under item 6a of the agenda, was framed as a statistically valid, address-based mail-and-online survey meant to help the city set priorities. “We had over 430 surveys returned, which reduced that margin of error to 4.7%,” Heacock said. He told council that Huber Heights scored above the U.S. average in 40 of 53 measured categories and was “a national leader” in…