Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Tintap Resources topic
No spam. Unsubscribe anytime.
Tennessee DOR demonstrates TenTap, manuals and help resources for new businesses
Summary
Department staff showed new-business attendees how to use TenTap for account registration, certificate lookups and online filing, and pointed participants to manuals, webinars and support contacts during the July 2025 workshop.
Tennessee Department of Revenue staff spent part of the workshop demonstrating TenTap (Tennessee Taxpayer Access Point), the Department's webinar library, tax manuals and the revenue.help knowledge base, and explained how taxpayers can get account access and verify exemption certificates.
Billy Trout, manager of taxpayer education, introduced the session and said staff would help attendees with TenTap and filing questions. Presenter Katie Julian showed how the Department's registration letters provide the account numbers and other details needed to gain TenTap access and how to use the TenTap "sales and use tax certificate lookup" to verify exemption certificates before accepting them.
Why this matters: TenTap is the primary channel for electronically registering tax accounts, obtaining resale certificates, filing returns and scheduling payments. Correctly using TenTap and saving registration letters reduces later account-access and filing problems.
Practical takeaways from the demonstration
- Getting TenTap access: Individuals can create a TenTap login before registering tax accounts, but they must "gain access" to each tax account (sales tax, business tax, F&E) after registration; the registration letter mailed by the Department contains the information required to complete that step.
- Viewing letters and account activity: TenTap allows taxpayers to view mailed letters, print resale certificates, review unread messages in the action center and see account balances and filing status. The presenters recommended that business owners keep their own TenTap access even if a CPA or manager handles filings.
- Certificate verification and support: Julian demonstrated the online certificate lookup and advised vendors to check exemption certificates there if customers claim exemptions. For account-specific help, the Department provided a contact phone number and email: (615) 253-0600 and revenue.support@tn.gov.
- Other resources: The presenters highlighted the Department's webinar video library (monthly webinars and a recorded archive), the sales-tax and business-tax manuals, the revenue.help article bank, and links to partner resources (Tennessee Small Business Development Center, SCORE, SBA and Tennessee ECD).
Staff emphasized that TenTap assistant (a help bot) and the Department's online help-ticket system are available for technical questions; for account problems that require human review, staff said to submit a help ticket or call the helpline.
