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Neighborhood bulky‑item drop‑off procedures draw criticism; chairs seek city clarification
Summary
Multiple neighborhood chairs reported inconsistent rules and uneven staff behavior at recent bulky‑item drop‑off events; INCO members requested city staff provide written standard operating procedures and attend a future meeting to clarify volunteer roles, hours and vehicle rules.
Several neighborhood chairs told the INCO general membership they experienced confusion and poor communication at recent neighborhood bulky‑item drop‑off events. Chairs said inconsistent instructions from city staff led to volunteers being turned away or asked to perform tasks they had not expected to do.
Deborah Arvallo, Southbank chair, said her neighborhood historically divided volunteer shifts into one‑hour blocks and provided sign‑in paperwork ahead of the event to speed processing. "Last year, amazing time. This year, it was average," Arvallo said, adding that volunteers were told at the last minute to change the schedule and…
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