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Custer County approves RFP to replace phone lines with VoIP system to improve redundancy and cut costs
Summary
The Custer County Board of Commissioners authorized a request for proposals for a countywide voice-over-IP phone system, citing recurring phone outages, impending end of DSL support from CenturyLink and potential cost savings; commissioners asked that future broadband backhaul be included in vendor proposals.
The Custer County Board of Commissioners on June 25 approved a request for proposals (RFP) to replace the county’s disparate phone lines with a consolidated voice-over-IP (VoIP) system intended to reduce monthly phone bills and add redundancy for emergency communications.
County IT presenter Vernon told commissioners the RFP would seek cloud or hybrid platforms to support desk phones and softphones across departments, allowing calls to be routed between the courthouse, sheriff’s office and road-and-bridge staff. "Right now we're spending a lot of money — between $5,000 and $7,000 a month on all of our phone bills," Vernon said. He told the board some vendors estimate monthly…
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