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Council approves Batson‑Cook contract for 9‑1‑1 center expansion; telecommunicator hiring continues
Summary
Council authorized a contract for the Law Enforcement/9‑1‑1 expansion project and heard staffing updates: eight telecommunicators hired and training, additional vacancies being filled in July and August.
Charlotte City Council approved a contract award for the Law Enforcement Center 9‑1‑1 expansion project and received an update on staffing for the emergency communications center.
Council approved an award to Batson‑Cook Company for the 9‑1‑1 expansion. The agenda reported the lowest responsive bidder amount as “1.99703” (as printed in the agenda language). Councilmember Renee Johnson asked for additional detail about the center and staffing; staff reported that since the last update (May 30) eight additional telecommunicators have been hired and are in training, 15 vacancies remain with 12 scheduled for hiring in July and August, and about 11 candidates are in testing processes. The staff said that when the expansion is complete the center will be able to house more telecommunicators and, at planned staffing levels, reduce current hold times for 9‑1‑1 callers.
Council approved the contract by voice vote; members indicated the vote was unanimous in the meeting transcript.
Council discussion focused on ensuring the expansion pairs with hiring so the additional space produces improved response metrics once trained staff are on the floor. Staff said filling scheduled hires and maintaining a candidate pool are part of the plan to address attrition and hold times.
